Original topic:

Screen Orientation issue after update

(Topic created: 10-18-2021 07:18 AM)
AVISD
Asteroid
Options
Galaxy S20
Screen Orientation changes automatically based on sensor Orientation, though auto rotation is Off.
Very hard to manage on certain apps whasapp video call, camera and duo video call, on call and in camera it is changing automatically, pathetic on receiving end.
How to turn off sensor Orientation.
8 Replies
MrJell_Lee
Supernova
Options
Galaxy S20

try using Nice Catch to see what is changing the settings, if it doesn't work then i suggest you submit error report to Samsung Members app after the issue is reproduced. 

please share the device's model number and software version.

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SamsungQue
Honored Contributor
Options
Galaxy S20

I can see how this issue can be frustrating. Have you tried turning off the screen rotation on your phone? Here are the steps to do so. 

  1. Swipe down on the Status bar (at the top) twice to expand the quick settings menu.
    Note The image below is an example.
    Status Bar Quick Settings
  2. Tap 'Auto rotate' or 'Portrait'.
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AVISD
Asteroid
Options
Galaxy S20
Screen rotation is already turned off but still Orientation changes on camera, whatsapp video call and duo video call.

Below are the samples.
#samsungque @SamsungQue
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AVISD
Asteroid
Options
Galaxy S20
Look, how the screen Orientation/rotation change based on sensor though screen rotation is turned off IMG-20211024-WA0002_34519.jpgIMG-20211024-WA0003_34510.jpgIMG-20211024-WA0001_34507.jpgIMG-20211024-WA0000_34516.jpg
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SamsungQue
Honored Contributor
Options
Galaxy S20

Ok I understand this issue more clearly now. At this point would make sure your phone is up to date and then clear the cache partition on your phone. Here are the steps. 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.
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AVISD
Asteroid
Options
Galaxy S20
Cleared the cache partition, still experiencing the problem 😕
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AVISD
Asteroid
Options
Galaxy S20
@SamsungQue any update on this
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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Thank you for reaching out. I can certainly understand your frustration with the screen auto-rotating and would be happy to assist you further. Have you tested your device in safe mode?

 

If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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