I just received my S20 ultra in the mail today. There appears to be an issue with the screen. I see a blinking white dot near the screen that blinks continuously when I make a call. Sometimes, it doesn't appear on the screen and sometimes it does. Definitely, an issue with the phone screen. I can send pictures and video on request. Please advise what to do
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I have the s20+ and I have the same thing. A flashing dot near the camera. It only appears when making phone calls.
I think it's a sensor. As I move my finger on top of it, the screen blacks out.
I had an online chat discussion with Samsung today on this for my S20; basically it is supposed to be by design that the proximity sensor is visibly flashing while functioning. Apparently, this was also visible in the S10 (though I did not see it the entire year I had an S10). I asked about three times and each time they responded that it is not a malfuntion and that it is "normal". Take that information as you will.
Thanks. Pretty dumb design from Samsung I would say. I almost returned my phone S20 regular, not ultra).
Also the location of the dot is also absurd. That's one reason many people thought this is a screen issue.
I was about to return my phone. I thought this was an issue as well. But a pretty bad design to be honest. It looks like a defect if someone didn't know about it. I'm wondering how many people return their phone because of it.