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Constellation

Re: Screen issue - S20 Ultra

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Don't have something wrong with ur phone samsung won't do nothing about it an horrible customer service and management supervisors an president s off aint no better. I'll never deal with them again or bug there product

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Constellation

Re: Screen issue - S20 Ultra

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It's not a bug, defect, or meant to annoy you. It is a sensor under the screen, and detects when your ear/face is close to the phone screen, as it is when you make a call. If it detects your face, it turns the screen off in order to avoid accidental touches.

 

It's a much better solution rather than having a big notch at the top of the phone to house the sensor. 

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Astronaut

Re: Screen issue - S20 Ultra

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Same issue with my s20 ultra. I thought if a mosquito trapped beneath the screen during phone assembly.An awkward idea from design point of view.

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