Original topic:

Screen stays on during phone call

(Topic created on: 2/28/21 7:04 PM)
OneBeanShy
Asteroid
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Galaxy S20
I have an s20 ultra w/5G. I'm having a problem with phone calls. When I'm on a call the phone screen turns on and I end up putting calls on hold, mute, dialing other people, going into other apps, you name it. I know my old galaxy had a proximity setting. How can I get this phone to stop doing this? Locking the phone isn't helping.

I have not reset the phone. I was hoping to avoid that if possible (but I'm leaning towards that's all I have left...). 

Thank you! 
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4 Replies
Moonchild1
Star
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Galaxy S20
sorry but their is no S20 Ultra Plus. it's either an Ultra or Plus model.
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OneBeanShy
Asteroid
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Galaxy S20
Oops I meant ultra plus 5G. But thanks for being helpful!
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latoplano_6_625
Red Giant
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Galaxy S20

you mean screen stays on even if you put it close to your cheek right??
i think you should submit your issue on samsung members

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OneBeanShy
Asteroid
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Galaxy S20
Yes, exactly. :pensive_face: Thank you!
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