Original topic:

Secure Folder Notes individual notes Missing

(Topic created: 03-26-2022 07:53 AM)
userrB2OAYI4ND
Astronaut
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Galaxy S20

Good Morning,

I have a Samsung S20 up to date. I logged into my Secure Folder today to add to my journal and look back at previous months. Every other row of notes is missing. The title of the note is there but I am unable to open the note. Row One all three notes I can open. Row Two I can not open any of the three notes. Row Three I can open all three notes. Row Four I can not open any of the three notes. Repeat this pattern for 18 rows.These are journal notes that I want access to again. I checked the trash folder and it is empty, both in the secure folder and unsecured note app.

1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S20

Thank you for bringing this to our attention. I realize this must be tough to deal with. To help us figure out the root cause of this concern. Try clearing the cache for the app. You can find the instructions for that in the link here. If this doesn't help. Try running the device in Safe Mode. You can find the steps for that in the link here.

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