Original topic:

Secure folder won't backup!!

(Topic created on: 3/29/21 9:34 PM)
chriskey
Constellation
Options
Galaxy S20
Secure folder didn't want to backup on s20fe android 11, UI 3.1. Any solution?
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5 Replies
CJ619
Nebula
Options
Galaxy S20
What error did you get when you tried to backup from the secured folder?
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chriskey
Constellation
Options
Galaxy S20
I got backup failed !!
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CJ619
Nebula
Options
Galaxy S20
Go to settings, apps, then locate Secure Folder, then click it, then do a force stop and then clear the cache and then try it again.
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chriskey
Constellation
Options
Galaxy S20
I tried all this. It's still the same problem. Think something is wrong with my samsung cloud account
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CJ619
Nebula
Options
Galaxy S20
Try seeing if the Samsung cloud app needs an update on the Samsung store
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