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Software Update not getting downloaded in S20 plus

(Topic created: 04-20-2020 09:24 AM)
Santhosh_M89
Constellation
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Galaxy S20

Hi Team,

 

I have recieved my Samsung S20 plus mobile today.

I tried to download the Software Update , but there is no progress, i have tried multiple times restarting my mobile, but still the update is not downloaded. I'm using the WIFI option to download the updates.

Initially it showed like ~6 mins, now its showing as 12:28:19. Please help me to resolve this case ASAP.

 

I have attached the snapshot for reference.

 

Screenshot_20200421-001922_Software update.jpg

 

Thanks,

Santhosh M

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S20

I apologize but you have reached technical support for products manufactured for usage in the United States. Please visit http://bit.ly/1hx8mtb to find your country's support page.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

I apologize but you have reached technical support for products manufactured for usage in the United States. Please visit http://bit.ly/1hx8mtb to find your country's support page.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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