Original topic:

Switch S20 from Audio call to video call?

(Topic created: 05-09-2021 06:03 AM)
uservcOvpYD6T0
Asteroid
Options
Galaxy S20

i just got the s20fe  why can't i switch calls to video calls? 

5 Replies
Negai
Cosmic Ray
Options
Galaxy S20
Video calls can be supported by your carrier
Video calls can be supported by integration with Google Duo

Can you be a bit more specific when it comes to video calls on Android?

Unlike iPhone with Facetime, Android currently does not support video calls by design, the ability is introduced by a carrier modification or a third party app like Google Duo.
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uservcOvpYD6T0
Asteroid
Options
Galaxy S20
on my s9 plus i could be on the phone with someone and switch to a video call. i didn't not have to switch to duo
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Negai
Cosmic Ray
Options
Galaxy S20
This function is enabled depending on the carrier, is your new phone not modified by your carrier?

For example, is it unlocked and purchased online instead of your carrier store?
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uservcOvpYD6T0
Asteroid
Options
Galaxy S20
new from samsung unlocked phone
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LongHiker
Samsung Care Ambassador
Options
Galaxy S20

@uservcOvpYD6T0 

Video calling is a carrier feature. They typically don't support it on unlocked phones. Your best solution is to install Google Duo. It is integrated into the Samsung dialer for easy use. 

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