Original topic:

Text messages are not sending- HELP

(Topic created: 09-30-2021 03:12 PM)
Emzzzzz
Astronaut
Options
Galaxy S20
Hi all, 

So I've been able to communicate with people via group chat or if I'm sending a large text and image but regular sms messages are not sending. 

It's not saying "failed" either. I'm receiving messages from people, I respond , but they're not receiving anything on their end (for everyone not just 1 or 2 people) 

I have tried restarting my phone multiple times, updating it, clear cache and data, I even rebooted the whole phone and it's still not sending. 

Is anyone having this issue too ? What can I do ? 

Pls hlp 

Thank you,
Emzz 
14 Replies
Patriot1776JG
Supernova
Options
Galaxy S20
Try network reset
From setting > General Management > Reset > Reset Network settings
FYI: This will unistall your Bluetooth devices and you will need to re install them and your wifi
Emzzzzz
Astronaut
Options
Galaxy S20
I tried this 🥲 willing to try again though
gamer2021
Astronaut
Options
Galaxy S20
Pay your plan or preform network reset
0 Likes
Emzzzzz
Astronaut
Options
Galaxy S20
Plan is paid ! I have reset network already 🥲
0 Likes
Whippo
Cosmic Ray
Options
Galaxy S20
Your missing information here. Do you have service? What carrier do you use? Did you pay your phone bill? Is your data used up? Did you deactivate mobile data? In order to answer your question, I will need to know some of this if you can.
0 Likes
Emzzzzz
Astronaut
Options
Galaxy S20
Hello :shooting_star: yes I have t-mobile (used to be sprint) bill is paid :white_heavy_check_mark: I have unlimited data :milky_way:, mobile data is on. I'll turn it off and back on though
0 Likes
Whippo
Cosmic Ray
Options
Galaxy S20
Alright, give me a moment to look into this.
Whippo
Cosmic Ray
Options
Galaxy S20
Please visit T-Mobile troubleshooting. And go over the list, contact customer service if it doesn't solve your problem.https://www.t-mobile.com/support/devices/device-troubleshooting/internet-and-data-issues
Come back here if your still having problems.
Emzzzzz
Astronaut
Options
Galaxy S20
Thank you , I'll see what's up