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Trouble with texts

(Topic created: 06-20-2021 05:55 AM)
hcpitney416
Asteroid
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Galaxy S20
My phone (Galaxy S20 on TMobile) is having trouble receiving all texts from my husband's phone (also TMobile but he has a Galaxy A71)
Some texts I receive but most I do not
What can I do to remedy this? I have had my phone about a year and a half. He thinks I should upgrade.

I should also mention, I have no issues sending or receiving texts from other people. I get a lot of his texts but over the past few days he'll ask if I have gotten a text and I have not. Sometimes hours later it will show up, other times not at all. 

1 Solution


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Solution
Andytheman
Comet
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Galaxy S20
I use Google messages. No prob.

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6 Replies
Patriot1776JG
Supernova
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Galaxy S20
I would try a network reset
From settings > General management > Reset > Reset Network Settings
FYI: This will uninstall your wifi & Bluetooth devices, afterwards you will need to reinstall them.
I had the same problem, I did this problem was gone
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hcpitney416
Asteroid
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Galaxy S20
Did that. 2 out of 4 came through but not ones from the other day
Patriot1776JG
Supernova
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Galaxy S20
Darn. Are you on wifi at your home, when these txt are sent ?
If so try resetting your home modem
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hcpitney416
Asteroid
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Galaxy S20
Thanks so much
Just had a Samsung person remotely go into my phone and she determined nothing is wrong with my phone so I downloaded Google messages (which I don't love) and all the texts came through. So I am going to go to the phone store and see what they say. Everything had been reset
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Solution
Andytheman
Comet
Options
Galaxy S20
I use Google messages. No prob.

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Blue7
Sun
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Galaxy S20

i'd contact T-Mobile and see if they can help. have you tried it in safe mode?  

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