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Constellation

Unable to claim Buds+ using IMEI1 ID

Hi.

 

I bought the S20 offline and set up my Samsung Shop account using my email and phone number.

 

Under the "For You" tab, I am entering my IMEI1 number to check the Buds+ offer (available at a discount). However, nothing is happening after hitting submit. 

 

Please help me out!

3 REPLIES 3
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Product Expert

Re: Unable to claim Buds+ using IMEI1 ID

Dear userpr3QeGtzBB

Hope you are doing well.

 

I’m sorry to hear your having a hard time trying to claim your bud+. Let see if we can help you out. On your Samsung Device please go to the dialpad, and punch *##06#. If done successfully there should be a screen that pop with your IMEI number on it. Trying entering that IMEI number when claiming for your Galaxy Buds+. Usually Galaxy Buds+ dont have an IMEI they only have a serial number.

 

Hope I was able to help you and good luck.

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Constellation

Re: Unable to claim Buds+ using IMEI1 ID

Thanks for responding. 

 

I was required to enter my device's IMEI to check my eligibility. But nothing is happening Smiley Sad I even checked the guidelines PDF as well and followed it.

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Samsung Moderator
Samsung Moderator

Re: Unable to claim Buds+ using IMEI1 ID

I would recommend reaching out to our E-Commerce team for further assistance on this. They can be reached via: 1-855-726-8721


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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