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Constellation

Unable to receive Text messaging

On the 29th I got a new phone the S 20 ultra  It worked fine for the 1st day then a did a  Factory update and my phone stopped receiving text messages I can make them but cannot receive them from anyone can anybody help me fix this about ready tried resetting my netword taken the SIM  Card out and put it back in I'm talk to X finity mobile 3 times and Samsung nobody can help me there  Going to send me a Sims card to see if that will help by changing it but if anybody has any ideas or know what the heck is going on Please help