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Cosmic Ray

Unable to software updates

Hi,

My S20 has February security patch and stuck in one ui 2.1. it just says software is upto date when I check for updates. Any one know how to fix it?

Thanks

8 REPLIES 8
Nebula

Re: Unable to software updates

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Cosmic Ray

Re: Re: Unable to software updates

I'm getting failed to connect device. when tried to use samsung smart switch
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Cosmic Ray

Re: Re: Unable to software updates

able to connect the phone to smart switch and it says your software is up to date even there
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Nebula

Re: Unable to software updates

well there is another way but the process is a bit long? go to sammobile.com go the te selection that say firmware search for your model number wait for compleet and follow the steps that will tell u how to use Odin to update your phone.
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Cosmic Ray

Re: Re: Unable to software updates

ok I'll try this
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Samsung Care Ambassador

Re: Unable to software updates

@Dinu IF you are using AT&T branded phone you need to have active at&t sim card to update. 

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Cosmic Ray

Re: Re: Unable to software updates

the device is sprint unlocked and I am using Att sim in that! do you think that'll cause issue?
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Samsung Care Ambassador

Re: Re: Unable to software updates

@Dinu Just to clarify are you using sprint S20 branded phoen and it is unlocked and now youa re using at&t sim card? Did the phone reboot to at&t firmware? if so you should be able to update the phone.

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