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Constellation

Unlock to answer calls

Hi do I get around having to unlock my screen to answer phone calls? I have enter my pin or finger print to answer or ignore calls. Very irritating.

1 REPLY 1
Product Expert

Re: Unlock to answer calls

Hello @Mattador80 ,

What all appears on your screen during the incoming calls? You should see a green, and a red bubble to slide to answer. The device shouldn't restrict incoming calls when locked as most devices are when they receive them. Here is a post that discusses similar issues to yours that I believe may be helpful. 

https://us.community.samsung.com/t5/Note8/Cant-answer-incoming-calls/m-p/692976#M12778

I hope this helps! If you have anymore questions, don't hesitate to reply back. Have a great, and safe day!

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