Solved! Go to Solution.
1. Call Verizon customer care, or chat through the app like I did, speak specifically to a Tier 2 tech support rep, and ask them to sync the phone on your line to the network. "Sync the phone to Network"
2. Once the Verizon rep let's you know this has been done, they will most likely ask you to restart your device. If the restart does not automatically give you 5G, they should ask you to go into Settings, Mobile Networks, Network Mode, and manually change the setting from GLOBAL to LTE/CDMA.
3. As long as the Verizon rep has done the "network sync" to your device, the manual changing of the network mode on your end resets your phones connection to the network itself, and the 5G icon will appear!
4. The rep will most likely tell you to leave your network mode on LTE/CDMA, but I switched mine back to GLOBAL and still have 5G.
In short, they have to sync your phone to the Network (something they only can do on their end), and then you have to restart your device and change network mode AFTER they have done their part! I wasn't confident it would work because I've done all those steps myself, BUT, it was in conjunction with the Verizon rep and a network syncing of my device.
GIVE IT A TRY!
Have you done this to get the 5G service enabled on the phone?
Others have said that 5G is not yet supported on unlocked S20 phones on Verizon but will be supported in the next phone firmware update.
I kind of read something similar on reddit from a Verizon network employee telli.g me that by the end of the year every phone cdma or not will get verizon service and 5g as well.
-GLOBAL (current setting)
-LTE / CDMA
-LTE / GSM / UMTS
I don't understand why there isn't a 5G option with this being a 5G model phone, unless 5G is a part of the GLOBAL setting.