Original topic:

Video call? - no audio

(Topic created: 12-01-2021 10:27 PM)
krklek
Astronaut
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Galaxy S20
My daughter called me via a video call and she could hear me but I couldn't hear her- wondering HOW do I turn on the audio on my end?  Using A52 Samsung.....
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6 Replies
LongHiker
Samsung Care Ambassador
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Galaxy S20

@krklek Which app did you use for the video call? 

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krklek
Astronaut
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Galaxy S20
App??? Used THE PHONE~!!!!!!
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MrJell_Lee
Supernova
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Galaxy S20

have you checked on other apps such as voice recorder or video recording to see if the mic functions alright?

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LongHiker
Samsung Care Ambassador
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Galaxy S20

@krklek What carrier do you have? It sounds like you are using their video calling app which they rolled into the phone. 

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krklek
Astronaut
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Galaxy S20
Carrier is US CELLULAR
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LongHiker
Samsung Care Ambassador
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Galaxy S20

@krklek It looks like US Cellular uses Google Duo for the video call. 

Did you have any Bluetooth devices connected to your A52 when making the call? The sound could have been routed to that device. 

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