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Constellation

Video not working

my new s20 ultra won't allow me to take videos on the main camera. I've reset the settings back to normal and it still doesn't work.

 

It shows the video button (the circle with red dot) but its faded, not as bright as it should be.

 

I'm using this device for work purposes and need this working. Whats going off?

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Video not working

I would like to look into this issue for you. Let's look into a couple of things first.

Have you made sure that your phone is up to date?

Does ever give you an error message?

Have you tried clearing the cache for the camera app?

Does this still happen if your phone is in safe mode?

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