A couple of days ago, I had an online chat with a support person on Samsung's online store site. My inquiry was about finding a wireless charger that actually uses the ability of the S20 Ultra to re-charge more quickly with 25 watt wireless charging. No luck! But the real topic here is that I checked the box to receive a transcript of the session. What I got had my words, and the few words from the chatbot at the beginning and end of the session. Not one word that the support person typed was included in the transcript. Just what good is this? I'm appalled at the dysfunction of "customer support" at Samsung!