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Constellation

WhatsApp Images/Video not loading on WiFi.

I have an issue with my S20 Ultra not downloading images/videos/gifs on WhatsApp when connected to WiFi. As soon as I turn off WiFi they download on 4G.

 

WhatApp support suggests its likely an issue with SD cards but the folders are on the internal storage. 

 

I have other devices that have no issues on the same WiFi network. 

 

Very frustrating. 

3 REPLIES 3
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Constellation

Re: WhatsApp Images/Video not loading on WiFi.

I don't understand your response.

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Samsung Moderator
Samsung Moderator

Re: WhatsApp Images/Video not loading on WiFi.

If the download over Wi-Fi option is selected in WhatsApp and this occurs with multiple Wi-Fi routers, it is an issue with the WhatsApp. Have you tried re-installing it?

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Astronaut

Re: WhatsApp Images/Video not loading on WiFi.

I have the same.issue here... i use s20 plus... the image file only loads when I'm on  4g data but not WiFi... my wifi can support video streaming... so it is not connection issue.

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