Original topic:

Whatsapp Dual Messenger - Media such as photos and pdf files cannot open or sent

(Topic created: 07-09-2021 04:55 PM)
userddm9iNwBEJ
Astronaut
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Galaxy S20
Since past 4 weeks My S20+ has run into weird problems especially with WhatsApp Dual messenger. 

1) Cannot open PDF files (Screenshot 1 - Attached)

2) Received photos Cannot be accessed in media gallery (Screenshot 2 - attached)

3) Gallery Doesnot show whatsapp dual messenger folder

4) Unable to send Photos via camera (Screenshot 3 - attached)

 

Troubleshooting

Soft reset DONE

CACHE PARTITION DELETED

FULLY FACTORY RESET DONE

Before you make comments please remember you are replying to me and I Used Samsung devices for past 13 years and I used each and every USA CANADA model as part of my job and submitted weekly reports on bugs and issues. so trouble shooting Samsung devices is not new to me.

Also remember this issue is NOT reproducible on Main whatsapp application only happens on Dual messenger

Problems are still there no solution found at.

3 Replies
userddm9iNwBEJ
Astronaut
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Galaxy S20
Whatsapp version; device software version ; Screenshot_2_viewinGallery.jpgScreenshot_1_PDF FILES_13085.jpgScreenshot_3_Camera_13087.jpgScreenshot_20210709-162455_WhatsApp.jpg
localman
Astronaut
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Galaxy S20
I need my old files
0 Likes
userddm9iNwBEJ
Astronaut
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Galaxy S20
Device softwareScreenshot_Settings.jpg