Original topic:

Why can't I sign into my Hotmail email?

(Topic created: 09-19-2021 11:36 AM)
Galaxy S20
I get this error when trying to sign into Hotmail.  

How can I fix this? 
1 Reply
Samsung Moderator
Samsung Moderator
Galaxy S20

Hi, I am sorry to hear you are experiencing this error message. Have you tried clearing cache and data on the app in question? Having trouble with unresponsive apps? It may be time to give them a good spring cleaning. Don't worry, you don't have to uninstall the app or reset your phone. Instead, clear the app's cache or data. When you do this, any problematic files or bugs in the app will be deleted. You can also use your phone's Device Care features to limit background apps and help your battery last longer. Try these steps: https://www.samsung.com/us/support/answer/ANS00077611/

If it still persists, you can try wiping your device's cache partition: 

Warning Performing a wipe cache partition removes any temporary files that may be causing an issue with the device. All personal files and settings are not affected by this option.

  1. Ensure the device is powered off.
    Note If the device is unresponsive/frozen, press and hold the Power button (located on the upper-left edge) for approximately 10 seconds or until the device power cycles.
  2. Press and hold the Volume Up button (located on the upper-left edge) and the Home button (located at the bottom in the middle).
  3. While continuing to hold the Home and Volume Up buttons, press and hold the Power button (located on the right edge) until "RECOVERY BOOTING" appears in the upper left then release all buttons.
  4. Select wipe cache partition.
    Note Utilize the Volume Up/Down buttons to highlight and the Power button to select.
  5. Select reboot system now.
    Note Option is highlighted, utilize the Power button to select.

Finally, if all else fails, try running your device in Safe Mode. Sometimes, a third-party application can cause issues with the phone. The guide for Safe Mode is here: https://www.samsung.com/us/support/answer/ANS00062983/


Please let me know if these steps help.