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Astronaut

Why does using the search bar inside an app bring up a white screen for typing?

I have the s20 plus and I use easy mode. Every time I try to search for someones name in the phone or messages app or search something on the YouTube app, a white screen shows up that says "Search." I don't want to type into the screen. IMG_4768.JPG

 

For some reason, the Contacts app doesn't have this problem. 

IMG_4769.JPG

 

How do I make all the other apps behave like the Contacts app when I use the search function?

 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Why does using the search bar inside an app bring up a white screen for typing?

Hello!

 

I have some troubleshooting steps we can do that I would try to help these symptoms you are experiencing.

 

First, I would recommend putting the device into safe mode to see if the symptoms continue. Just follow these steps to put your device in safe mode. 

 

 

Press and hold the power button until power off, restart, and emergency mode show on screen

Tap and hold on the power off option until it changes to safe mode, then tap on safe mode

The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.

Press and hold the power button until power off, restart, and emergency mode show on screen
Tap and hold on the power off option until it changes to safe mode, then tap on safe mode.
The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.

 

 

If the symptoms stop, this will let us know that there is a 3rd party app that is causing the symptoms. If it continues to happen, I would recommend wiping the cache partition of the device following these steps.

 

 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device.


Let me know if this helped!
 

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Astronaut

Re: Why does using the search bar inside an app bring up a white screen for ty..

How much is new zip phone

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Samsung Moderator
Samsung Moderator

Re: Why does using the search bar inside an app bring up a white screen for typing?

You can view the pricing on the Galaxy Z-Flip by using the following link. https://www.samsung.com/us/search/searchMain?listType=g&searchTerm=z+flip

 

Did those troubleshooting steps help with the symptoms you are experiencing? 

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