Wifi Calling option not available on my S20 ultra B version.

[Nikl204]

I have a S20 Ultra purchased in Kyrgyzstan I have used since purchased new in 2020.  I do not find the wifi calling feature on this phone, though most sites indicate the s20 Ultra has this feature.  How can it be enabled, or how can I verify it is or is not capable?

[VerbumVeritum]

Wi-Fi calling is a carrier provided service, so you should reach out to them concerning this issue.

[Nikl204]

I use ATT in the US now and it is part of my plan. But the function does not exist in this phone.

[VerbumVeritum]

Did you find out why it doesn't exist from AT&T? They provision your phone to be able to use Wi-Fi Calling.

[Nikl204]

As mentioned - this phone was bought internationally with CAC of SKZ which is Kazakhstan. The phone has been used in the US for 3 years. It wasn't until recently having an ATT account and traveled outside US that I discovered the phone is not supporting wifi calling. So I started digging and everything is saying it should have it....but it isn't there in the phone...anywhere. so the question is should I reinstall firmware to a US build or is it just not possible to change?

[VerbumVeritum]

Flashing to the firmware to a US build might give you the Wi-Fi Calling option, but I'm still fairly confident your carrier will have to enable the service on your device and reprovision your network profile.

[BostonDrew]

Drag down the notification it should be in the drop down

[Nikl204]

Doesn't exist in the drop down. Doesn't exist in connections settings either.