Original topic:

Wifi not connecting

(Topic created: 03-28-2023 02:00 PM)
p-od
Astronaut
Options
Galaxy S20
I can't get my home wifi to connect to my phone. I have factory reset my phone twice. The wifi works for a little bit and then will not connect(pale blue). Every other device in my home is connected so it's not the wifi. I feel like this happened after an update at the begin of march...of course I finally paid off my phone and now I might have to get a new one. Any tips are welcome. 
3 Replies
Rydah
Samsung Care Ambassador
Options
Galaxy S20

Hey there @p-od, I hope you're doing well.

Sorry to hear that you're having trouble getting your device to stay connected to your home network. I see you mentioned that your home network works for every other device but Id suggest attempting to factory reset your router or returning it to default settings. This would completely rule out the issue being with the router itself.

How does your device handle other networks?

 

 

Best regards,
Rydah
Samsung Care Ambassador

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p-od
Astronaut
Options
Galaxy S20
It will not connect
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Dianahemes
Cosmic Ray
Options
Galaxy S20

Internet & network
Unplug the router and modem's power cords from the power outlet for 15 seconds. Plug the power cords back in. Check that all cords and cables are secure at both ends. Wait a few minutes, until the lights on the modem and router are working right.

 

Regards,

Diana

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