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Astronaut

Wireless charging only works if restarting phone

I love my S20 Ultra but it's not charging using the Samsung wireless pad that I used for my S9 and S10.  Is there a fix in place coming?  It has been an issue since I purchased the phone.  Superfast charger works perfectly.  Is it too much to have wireless charging on a $1400 phone?  Please help.

2 REPLIES 2
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Product Expert

Re: Wireless charging only works if restarting phone

Hello,

 

can you factory reset your phone and see if that solves the issue?

To factory reset your phone: go into settings, search for "reset", enter your information, and reset the phone.

 

Make sure you back up your data prior to doing this. If that fixes the issue, it could be a third party app causing that issue. 

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Highlighted
Product Expert

Re: Wireless charging only works if restarting phone

Hello,

 

You could try and go into Settings> General Management> Reset > Reset settings.  This will set everything back to manufacture default. 

 

If all fails then I suggest you private message @SamsungModerator here on the forum and they can assist you with getting your device serviced.

 

Hope this helps!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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