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Original topic:

back up issues

(Topic created: 02-26-2021 01:51 PM)
Holmessr86
Galaxy
Options
Galaxy S20
Phone not backing up properly bc it thinks I'm connected to a mobile hotspot and I'm clearly not. Always use wifi. Get the error message "can't backup while connected to a mobile hotspot". 
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7 Replies
Zurick
Cosmic Ray
Options
Galaxy S20
I would try to turn on airplane mode for a min, then turn it off and reconnect to wifi and try to back up then.
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Holmessr86
Galaxy
Options
Galaxy S20
Didn't work
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plano-mano
Red Giant
Options
Galaxy S20

how are you backing up your phone?

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Holmessr86
Galaxy
Options
Galaxy S20
Through the settings back up option
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userbW5tttGPuX
Astronaut
Options
Galaxy S20

Was there any luck with this? I get the same message?

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Holmessr86
Galaxy
Options
Galaxy S20
Unfortunately no luck. But if I press the back up button multiple times, sometimes it'll force it through. Also if I turn off wifi completely and use mobile data it will back up but then that takes longer to back up and uses data.
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Solution
plano-mano
Red Giant
Options
Galaxy S20

try report the issue on samsung members

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