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Constellation

bundled akg earbuds not working

when i plug in the headset the volume on all settings turn down to zero automatically and it wont let me adjust the volume. the headset mic is also not working and i can make a phone call and use other applications that use audio and i can hear the other end but it wont let me talk. i already tried using different headbuds with an adapater to test out the phone if it had any issues but the akg usb typce headset seems faulty. how would i go about getting a replacement for one since i cant seem to find a page on the product support area.

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Cosmic Ray

Re: bundled akg earbuds not working

check galaxy store to see if there is an update for USB-C and update if so. You can see if you can request a different pair of earbuds by calling Samsung but I know they have them at around a $40 price point.
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Constellation

Re: bundled akg earbuds not working

i just checked and there isnt any updates for it and thanks for this information i tried calling samsung but i just keep getting a robot and not a live representative.

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