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Original topic:

changed Galaxy S20 to verizon and lost wi fi calling! any ideas to get it back?

(Topic created on: 3/4/21 8:47 PM)
ej2387
Astronaut
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Galaxy S20
#what happened and how to fix?,#anyone ese had this happen,#what the heck?

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S20

I would recommend reaching out to your current service provider for further assistance regarding Wi-Fi Calling. Wi-Fi Calling is a carrier-specific feature.

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12 Replies
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Galaxy S20
I've been wondering the same thing. the phone i have is a Verizon unlocked but I use with at&t. by placing sim into cell. this allows me to at least have service. I can not access the wifi calling options either. the device is capable. you may have to do the same I need to do which is actually activate the phone with your new carrier and also request the unconditional call forwarding be removed.
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Galaxy S20
good luck though there are very few employees,including supervisors, in the technical support dept of these major cellular service companies that have any in depth knowledge.
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ej2387
Astronaut
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Galaxy S20
yes i have observed this thank you!
Ann73
Astronaut
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Galaxy S20
why do you need wifi calling chad
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Patriot1776JG
Supernova
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Galaxy S20
From phone key pad> 3 dots upper right > settings > wifi calling make sure it's on
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ej2387
Astronaut
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Galaxy S20
it no longer appears in my settings :worried_face: i cant find it anywhere
latoplano_6_625
Red Giant
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Galaxy S20

is your device unlocked? what carrier are you using right now?

ej2387
Astronaut
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Galaxy S20
yes unlocked my att purchased phone. switched to Verizon. assoon as it s which it was no longer in any of my menus even the ones I tried talking with Verizon text
Patriot1776JG
Supernova
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Galaxy S20
Not unlocked. Using Verizon S21
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