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Constellation

chat messaging is not working

I just changed phone company and got the new galaxy s20 plus but I can't see if my message was delivered or read or what not since I got the new phone it was working perfectly fine before when I had the s10 

1 REPLY 1
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Samsung Care Ambassador

Re: chat messaging is not working

Hey there @userh6itiB5jtd, I hope you're doing well. 

 

Congrats on getting your new Galaxy. I'm sorry to hear you're having trouble. 

 

Can you please tell me who your previous carrier was and who your current carrier is?

 

RCS chat messages is only supported on select carriers and sometimes isn't compatible cross carrier.

 

Alternatively, Google offers Universal RCS via Google Messages from the Google Play Store. Universal RCS is also compatible with T-mobile/Sprint RCS.

 

I look forward to hearing back from you. Take care! 


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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