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Asteroid

document scanner has stopped scanning

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My Phone sanner is not working any more.  Yellow "tap to scan" box image is not showing. I have the setting set to screen optimiser. 

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Samsung Care Ambassador

Re: document scanner has stopped scanning

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Go into Camera settings -> Scene optimizer and verify that "Document scan" is enabled. 

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Samsung Care Ambassador

Re: document scanner has stopped scanning

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Go into Camera settings -> Scene optimizer and verify that "Document scan" is enabled. 

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Asteroid

Re: document scanner has stopped scanning

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Yes all the settings are selected

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Samsung Care Ambassador

Re: document scanner has stopped scanning

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Have you tried opening the Camera settings and clicking "Reset settings"?

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Asteroid

Re: document scanner has stopped scanning

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That did not work. 

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Samsung Care Ambassador

Re: document scanner has stopped scanning

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Does it work if you are booted in safe mode? 

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Asteroid

Re: document scanner has stopped scanning

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Yes it does

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Samsung Care Ambassador

Re: document scanner has stopped scanning

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@userh8P9oJR8pU wrote:

Yes it does


If it works while booted in safe mode, a 3rd party app which you installed is causing the issue. 

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Constellation

Re: document scanner has stopped scanning

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my scanner has stopped working as well since I updated my phone
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