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Original topic:

document scanner has stopped scanning

(Topic created on: 1/29/21 5:07 AM)
userh8P9oJR8pU
Asteroid
Options
Galaxy S20

My Phone sanner is not working any more.  Yellow "tap to scan" box image is not showing. I have the setting set to screen optimiser. 

9 Replies
Solution
LongHiker
Samsung Care Ambassador
Options
Galaxy S20

Go into Camera settings -> Scene optimizer and verify that "Document scan" is enabled. 

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userh8P9oJR8pU
Asteroid
Options
Galaxy S20

Yes all the settings are selected

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LongHiker
Samsung Care Ambassador
Options
Galaxy S20

Have you tried opening the Camera settings and clicking "Reset settings"?

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userh8P9oJR8pU
Asteroid
Options
Galaxy S20

That did not work. 

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LongHiker
Samsung Care Ambassador
Options
Galaxy S20

Does it work if you are booted in safe mode? 

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userh8P9oJR8pU
Asteroid
Options
Galaxy S20

Yes it does

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LongHiker
Samsung Care Ambassador
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Galaxy S20

@userh8P9oJR8pU wrote:

Yes it does


If it works while booted in safe mode, a 3rd party app which you installed is causing the issue. 

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userzEOBlG5xEX
Astronaut
Options
Galaxy S20

This doesn't work for me?  I have also deleted a camera app (ToonMe) which I thought might have caused it, but it's still not working?

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userldrRKuXiTu
Constellation
Options
Galaxy S20
my scanner has stopped working as well since I updated my phone
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