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Astronaut

fast charging

I just noticed that usually my s20 Ultra is not charging as fast as usual. Usually it will take 1 hour to full charge but now its taking 2 hours and 33 min. I'm using the charger from the box and its kinda disappointing that in about 8 or 9 months its throttling down. $1400 for the phone. I'm very dissatisfied with this and Samsung. I thought the camera was bad but this is getting ridiculous. If u can get an explanation.
3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: fast charging

Have you tried another charger with your device?

 

Have you had a software update recently before experiencing these symptoms?

 

Do you experience these symptoms, if your device is powered off while charging?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: fast charging

yes
yes
yes
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Community Manager
Community Manager

Re: fast charging

Sounds like we may need a servicer to evaluate the phone to run some diagnostics. Please try taking the device to a local UbreakiFix. 

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