Original topic:

gray mms pics

(Topic created: 08-15-2020 11:05 AM)
jmol
Astronaut
Options
Galaxy S20

image

Sometimes people get this when i send them photos or screenshots. What does that mean? It happens rarely but i just want to know if it's me or them 

1 Solution


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JohnLoose
Supernova
Options
Galaxy S20
Looks like the mms did not deliver.

Have you troubleshooted with your carrier on this issue?

Update your device, try resetting the messages app data and cache (will remove info), device cache partition or reset your device if issue continues.

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Let me know this helped by :white_heavy_check_mark: "Accept as solution"

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8 Replies
Solution
JohnLoose
Supernova
Options
Galaxy S20
Looks like the mms did not deliver.

Have you troubleshooted with your carrier on this issue?

Update your device, try resetting the messages app data and cache (will remove info), device cache partition or reset your device if issue continues.

Show me some love with a :heart_suit:
Let me know this helped by :white_heavy_check_mark: "Accept as solution"

View solution in context

jmol
Astronaut
Options
Galaxy S20
i'm still having this happen. I've had probably 2-3 updates since the original post. it happens frequently. probably 4 out of 10 times when i send photos. i usually end up having to send it out twice and they usually get it correctly the second time. they all say it's grey just like the pic above 🤦🏾‍:male_sign:
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plano-mano
Red Giant
Options
Galaxy S20

what carrier?

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jmol
Astronaut
Options
Galaxy S20
att prepaid
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plano-mano
Red Giant
Options
Galaxy S20

do you have the SD card and is the picture saved in the sd card??

if so, it could be the SD card issue.

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jmol
Astronaut
Options
Galaxy S20
i don't have a SD card in my phone. it just happens randomly it seems.
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plano-mano
Red Giant
Options
Galaxy S20

do you have att?

 

if the issue happens again, try submit a ticket through samsung members app.

click get help button at bottom mid, scroll down for error report, and include a screenshot so samsung can look more deep into it.

jmol
Astronaut
Options
Galaxy S20
ok i will try that now. thank you
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