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media bluetooth connecting to nissan infiniti

Just upgraded from s8 to s20, and media no longer connects to 2015 infiniti. phone connects fine, but audio media will not. toggle just switches back off instantly. tried deleting everything, clearing cashe, and only connecting  media, but nothing works. computer engeering folks have tried w no luck. seems clear its a samsung issue w "mycar" on infiniti/ nissan? was eventually routed to samsung...they gave up and finally said it was a known issue. tmobile said i could get different phone.