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Astronaut

my phone goes rogue

not sure how to word this properly, but several times now my phone just starts jumping around from screen to screen as though someone else is using my phone, while I'm not pressing anything. Have run security checks coz I was worried that my phone may have a virus but found nothing.. has this happened to anyone else? Any suggestions to fix this will be greatly appreciated TIA

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Sun

Re: my phone goes rogue

To be on the safe side you may want to do a factory reset on your device. But before doing so make sure to back up all of your content onto an SD card or the cloud. Then remove the SD card and factory reset your device. Hope this helps. If this doesn't work then I suggest calling Samsung support.

 

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