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Constellation

phone glitching . Won't let me sign into samsung apps .

Phone is new s/20 ultra.

Phone started glitching by shutting me out of settings menus for apps. ( CANT GET INTO CAMERA SETTINGS for instance) 

Phone wont let me acess most samsung apps . Like account!..

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: phone glitching . Won't let me sign into samsung apps .

Do you experience these symptoms if you test your device in safe mode? If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/

 

Are you receiving any error messages when you are experiencing these symptoms?

 

Have you had a software update to your device recently?

-If yes, can I please have your full model number, baseband version, and service provider?

 

I would also recommend wiping the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: phone glitching . Won't let me sign into samsung apps .

Did you still need help with your issue?

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