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Astronaut

s20 5G not fast charging.

My wife and I have the s20 5G for about 3 months now. She noticed the other day that when her phone is plugged into the supplied charger or mine, it doesn't super fast charge like mine. Hers only says charging. All 3 fast charging options are selected in Battery management, but only charges normal. Also, when the cord is plugged into the phone, sometimes it doesn't show charging but rotating the cord 180 degrees, it shows charges (again, not fast). The wireless fast charger isn't fast charging either. Tried it in safe mode...same thing. Any ideas?
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Samsung Moderator
Samsung Moderator

Re: s20 5G not fast charging.

I would recommend having the phone evaluated by a certified technician. You can use the following links to locate a service center near you. Within the U.S https://www.ubreakifix.com/samsung, outside the U.S.: https://www.samsung.com/us/common/visitlocationsite.html



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