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s20 FE Volume key issues

(Topic created: 10-06-2022 01:39 PM)
esg1330
Astronaut
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Galaxy S20

I have been experiencing for a second time, on a second s20 FE, an issue where the volume keys stop working intermittently. I have confirmed the slow key setting is turned off and there is no other setting enable/disabled that would cause them to spontaneously fail. Restarting my phone will cause them to start working again, but inevitably at some point within a 48 hour window they will stop functioning again. The current phone i have is a warranty replacement i just obtained two weeks ago from my carrier, the first was having the same issue in addition to charging issues. I have not dropped this phone, the case is not a factor either. The odds of a replacement phone failing in the same way as my last seems rather unlikely, especially after only two weeks. Is this an issue anyone else has experienced or knows a correction for that doesn't result in me being stuck for 2 hours at a tmobile store getting another replacement?

 

 

 

 

 

 

 
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S20

Hey there! I can certainly understand how frustrating it is when your device is not working as it was designed to. Because this is a warranty replacement that you just received I believe that the next step would be to have a certified technician take a look at the keys. 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: http://bit.ly/2Kq3zL5

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3 Replies
user365170tdJ15
Honored Contributor
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Galaxy S20
Are you referring to the *physical* keys ??

Or the virtual, tap on screen volume??
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esg1330
Astronaut
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Galaxy S20

Physical keys o the side of the phone. Lock button functions but the physical volume buttons just don't register being pressed. 

 

 
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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S20

Hey there! I can certainly understand how frustrating it is when your device is not working as it was designed to. Because this is a warranty replacement that you just received I believe that the next step would be to have a certified technician take a look at the keys. 

Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: http://bit.ly/2Kq3zL5

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