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Astronaut

s20 camera failing

Anyone know how to fix this?  Camera wo t run after last update...
7 REPLIES 7
Comet

Re: s20 camera failing

Try clearing app cache. Settings->Apps->Camera->Forced Stop, then Storage->Clear cache
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Astronaut

Re: Re: s20 camera failing

I tried 🤷‍♂️
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Galaxy

Re: s20 camera failing

try to clear wipe cache partition for the entire phone instead of just for the camera itself.
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Astronaut

Re: Re: s20 camera failing

how?
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Galaxy

Re: Re: Re: s20 camera failing

look at the comment below me.. all of the steps are there.
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Astronaut

Re: s20 camera failing

I hard reset too. Samsung update is bogus lol
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Samsung Moderator
Samsung Moderator

Re: s20 camera failing

Hello!

 

Thank you for reaching out. You can wipe the cache partition of the phone by doing the following.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

Also, have you been able to test your device while in safe mode to see if your symptom persist? You can do this by following these steps.

 

Press and hold the power button until power off, restart, and emergency mode show on screen

Tap and hold on the power off option until it changes to safe mode, then tap on safe mode

The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.

 

Let me know if this helps!

 

 

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