s20 plus reboot loop

[userSRA4YjAXWJ]

what do I do my s20 plus is stuck in a reboot loop 

[SamsungZell · Accepted solution]

Hey there!

Have you already tried performing a wipe of the cache partition of your device from the Android Recovery Menu?

 

Let's try wiping the system cache partition on your device.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.

[userSRA4YjAXWJ]

I wish I could get it to stay off to get to that menu

[SamsungZell]

Were you able to resolve your concerns of getting the device back to regular functions after performing the wiping of the cache partition?

[userSRA4YjAXWJ]

the phone only lets me get to the custom os menu deffinetly don't need that one

[SamsungZell]

Hey there!

I would be happy to look into your concerns further.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
 

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