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Astronaut

s20 plus reboot loop

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what do I do my s20 plus is stuck in a reboot loop 

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Samsung Moderator
Samsung Moderator

Re: s20 plus reboot loop

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Hey there!

Have you already tried performing a wipe of the cache partition of your device from the Android Recovery Menu?

 

Let's try wiping the system cache partition on your device.

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.

 

 


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Highlighted
Samsung Moderator
Samsung Moderator

Re: s20 plus reboot loop

JUMP TO SOLUTION

Hey there!

Have you already tried performing a wipe of the cache partition of your device from the Android Recovery Menu?

 

Let's try wiping the system cache partition on your device.

 

- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.

 

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: s20 plus reboot loop

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I wish I could get it to stay off to get to that menu

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Samsung Moderator
Samsung Moderator

Re: s20 plus reboot loop

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Were you able to resolve your concerns of getting the device back to regular functions after performing the wiping of the cache partition?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: s20 plus reboot loop

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the phone only lets me get to the custom os menu deffinetly don't need that one

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Samsung Moderator
Samsung Moderator

Re: s20 plus reboot loop

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Hey there!

I would be happy to look into your concerns further.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
 

Model code:
(15) Digit IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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