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06-24-2020 06:32 PM in
Galaxy S20what do I do my s20 plus is stuck in a reboot loop
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06-24-2020 06:46 PM (Last edited 06-24-2020 06:47 PM ) in
Galaxy S20Hey there!
Have you already tried performing a wipe of the cache partition of your device from the Android Recovery Menu?
Let's try wiping the system cache partition on your device.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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06-24-2020 06:46 PM (Last edited 06-24-2020 06:47 PM ) in
Galaxy S20Hey there!
Have you already tried performing a wipe of the cache partition of your device from the Android Recovery Menu?
Let's try wiping the system cache partition on your device.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby / Power key.
- When the Android logo displays, release both keys.
- An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight Wipe cache partition.
- Press Bixby / Power key to select.
- Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Bixby / Power key to restart the device.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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06-24-2020 07:08 PM in
Galaxy S20I wish I could get it to stay off to get to that menu
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06-24-2020 07:22 PM in
Galaxy S20Were you able to resolve your concerns of getting the device back to regular functions after performing the wiping of the cache partition?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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06-24-2020 07:26 PM in
Galaxy S20the phone only lets me get to the custom os menu deffinetly don't need that one
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06-24-2020 07:34 PM (Last edited 06-24-2020 07:42 PM ) in
Galaxy S20Hey there!
I would be happy to look into your concerns further.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
Model code:
(15) Digit IMEI Number:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
