Original topic:

secure folder

(Topic created on: 1/25/21 9:41 PM)
Tommynei
Constellation
Options
Galaxy S20
Can anybody tell me how to access my secure folder on a s20? There is nothing prompting to reset if forgotten password.
4 Replies
DGM
Nebula
Options
Galaxy S20

Follow this link to reset your Secure Folder Password... Good luck!

 

https://support.samsungknox.com/hc/en-us/articles/115012437507-How-do-I-reset-my-Secure-Folder-passw...

 

 

 

Be sure to click  " ✓ Accept as Solution"  when you find an answer that works for you. - Thanks!

 

 

 

 

 

 

 

 

 

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Tommynei
Constellation
Options
Galaxy S20
this link doesn't work because when I open my secure folder it doesn't give me the option for forget password
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DGM
Nebula
Options
Galaxy S20

If you enter a number (even just one number) in the PIN input area and then click the enter key (blue check mark), immediately below the input area it should say  "Forgot Pin".... then you go through the steps to reset your PIN.   

 

If for some reason, you're not seeing that, call this number:  they specialize in certain Samsung App problems, including Samsung Pay...  Good luck!

855-795-0509  Samsung Media Solutions

 

 

Be sure to click  " ✓ Accept as Solution"  when you find an answer that works for you. - Thanks!

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RichardGonzalez
Astronaut
Options
Galaxy S20
if you put the wrong pin in it should say forgot password? click it