Original topic:

setup new phone’s e-sim with Galaxy s20

(Topic created: 11-07-2022 10:33 PM)
ralphjohn
Astronaut
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Galaxy S20

Hi there, I haven’t been able to setup my new phone’s e-sim.
I get errors like “This phone number can’t be transferred because your account is ineligible”.
Customer support told me I need to be the primary account holder to fix this.
But I went through all the lines on the plan, and none are showing that they are the primary line.
I don’t know what to do. No one knows who the primary account was. So frustrated. Someone please help.

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