Hi there, I haven’t been able to setup my new phone’s e-sim. I get errors like “This phone number can’t be transferred because your account is ineligible”. Customer support told me I need to be the primary account holder to fix this. But I went through all the lines on the plan, and none are showing that they are the primary line. I don’t know what to do. No one knows who the primary account was. So frustrated. Someone please help.
