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3rd party earbuds not connecting

(Topic created: 03-16-2021 07:50 AM)
Ali254
Astronaut
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Galaxy S21

Just bought the S21 and now my Taotronics earbuds won't connect through bluetooth.  Any ideas why?  All other bluetooth devices are connecting fine.  My phone won't even pick the earbuds up to pair.  And yes they are on pairing mode.  Any ideas why?

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bill-e
Samsung Care Ambassador
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Galaxy S21

Do you have another device that you can try to pair to the buds?

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)
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userPkHQMrj1RL
Astronaut
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Galaxy S21

I'm in the same boat. Headphones connect to my old Pixel phone just fine. Did you ever fix this?

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S21

I understand how frustrating this is. Here are some steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001226 If you are still unable to connect to the buds, you will need to reach out to the manufacture of the earbuds for additional troubleshooting steps.



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