After updating to UI 6.1 in June 2024, it keeps shutting down automatically and cannot be used

[lisa777]

After updating to UI 6.1 in June 2024, it keeps shutting down automatically and cannot be used. I have already restored the factory settings, but it still keeps crashing and cannot be used. The phone will automatically restart indefinitely, but generally it will not reach the boot interface. Even if it is turned on, it will automatically shut down again after a few minutes of use, and it will fall into a loop. I have been to a Samsung store once, and they told me that it is a software problem, and that my phone has been bought for more than two years and is out of warranty. They will not help me solve the problem, which makes me very upset. I have been using Tab A to go out for two weeks! !

[Members_AgPNbd9]

My S22 ULTRA did the same thing. I couldn't get anybody to help me so I factory reset it. I was told by the technician that the problem was from the Samsung internet . Good luck.

[Members_NS7HRPc]

I factory reset and still have issues. It overheats, struggles to find service and calls cut off. So annoying

[Samsung_Moderator · Accepted solution]

Hello all, thanks for reaching out. It is certainly frustrating to have your device boot-looping or shutting down on its own frequently. Third-party apps can cause random or constant reboots to happen on your phone or tablet. Follow these steps to troubleshoot this issue. You can perform a software update, factory reset, or turn on Safe mode to determine if an app is causing the issue. Give the steps in this guide a look: https://www.samsung.com/us/support/troubleshooting/TSG01001475/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-
3. Calling 1-800-726-7864
4. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

[MustPunk]

I have the same problem. Did you manage to solve the problem?