JUMP TO SOLUTION Solved

Original topic:

Amazon music keeps crashing on One UI 5 update

(Topic created: 12-09-2022 11:49 AM)
1313 Views
Vince82
Galaxy
Options
Galaxy S21

App keeps crashing with new update of Amazon music on one ui 5 galaxy s21 ultra unlocked same app update runs good on galaxy s20 ultra one ui 4. Any idea what is causing it?

12 Replies
MarvinG84
Comet
Options
Galaxy S21

Try clearing the cache 

 

 
0 Likes
Reply
Vince82
Galaxy
Options
Galaxy S21
Still having the app crashing issue
0 Likes
Reply
MarvinG84
Comet
Options
Galaxy S21

What app version are you on? I'm on 22.15.2 and have no issues with the same phone as you

 

 
0 Likes
Reply
Vince82
Galaxy
Options
Galaxy S21
I have the same version. I don't know why it crashesScreenshot_20221209_132309_Settings_1000002233_1670613795.jpg
MarvinG84
Comet
Options
Galaxy S21

That's weird, have you tried rebooting your phone or uninstalling the app and install it again?

Now that I think about it, I had that couple of times with Instagram where, when I try to open the app, it closes right away. I usually just leave it alone for a while and after a day it works again. No idea why though.

 

0 Likes
Reply
Vince82
Galaxy
Options
Galaxy S21
I rebooted my phone 4 times still have the issue haven't uninstall and reinstall it has been two or three days it has been going on Screenshot_20221209_133126_Device care.png
0 Likes
Reply
MarvinG84
Comet
Options
Galaxy S21

You can try to uninstall the app and go with an older version

https://m.apkpure.com/amazon-music-songs-podcasts/com.amazon.mp3/download

 

 
0 Likes
Reply
Solution
Vince82
Galaxy
Options
Galaxy S21
Okay I have uninstalled it and reinstalled it. It's working with no problem now
0 Likes
Reply
MarvinG84
Comet
Options
Galaxy S21

Cool, glad that worked for you

 

 
0 Likes
Reply