Original topic:

Android Auto Freezing

(Topic created: 05-18-2022 05:01 PM)
Members_HdqMbk0
Constellation
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Galaxy S21

OS 12 Andriod Auto Car map mode continues to freeze with Ford.

I tried a Hyundai and didn't see better result in map mode.

It's a software issue as others have reported similar problems online and my S10 works with the same OS. Also Google maps works fine on the same phone. 4G LTE resulted with the same problem. Samsung needs to recode the AA driver software.

The only question now is it only the Unlocked S21 software and firmware OS 12 or is it all S21s.

Note, I did see twice a pop-up on this phone asking me to type the destination. When I did it did NOTHING. This was not the google maps app! It didn't look like it, it seemed like a popup. This was when AA was connected in the car.

2 Replies
Who_Dis
Neutron Star
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Galaxy S21

AA isn't samsung... it's Google. also, not sure what car you drive but the car's head unit itself could require an update some times. Pioneer recently had some issues with S22 devices and their firmware update fixed the issue. Not to mention that apps CAN run a little differently between models because of the physical differences between the models, and also they run different software versions that is suited for that model. In a way you are comparing oranges to grapefruits... they are very similar but not the same.

so... your post lacks details at the moment and drawing conclusions a bit too quick. I see you have 2 choices at the moment, either report directly to Google for help or reproduce the issue and submit an issue ticket using samsung members app > get help > error report (this route requires you to reproduce the issue or else there won't be issue logs for samsung engineers to look at and determine the cause of issue)

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Members_HdqMbk0
Constellation
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Galaxy S21

Expanded Details:

We already updated the Car's firmware. It's the latest available and works fine with the S10 updates. The problem happens in both Ford and Hyundai.

Let's Compare OS information here:

S21 AA problems:

Packages

Google 13.18.7.23.arm64

Maps 11.30.3

SmartThings 17.84.21

AA 7.5.621364-release

Spotfy 8.7.32.1554

Google Play Store 30.5.16-21

Messages 13.1.21.132

Samsung Music 16.2.27.5

Google Player Services 22.15.14

Messenger 361.0.0.7.107

S10 Good

Packages

Google 13.16.8.23.arm64

Maps 11.28.2

SmartThings 1.7.84.21

Android Auto 7.5.621364-release

Spotify 8.7.28.1217

Google Play Store 30.5.16-21

Messages 13.0.10.47

Skype 8.83.0.408

Samsung Music 16.2.27.5

Google Play services 22.15.14

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