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Battery Charging Problem

(Topic created: 03-08-2021 06:25 AM)
Mrflynnkw73
Cosmic Ray
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Galaxy S21
I have loved my phone since I got it (Galaxy S21 Plus) but it seems like I started using a wireless charger the battery doesn't charge. Even now when I plug the guarding cable into the phone it is having problems charging. I have cleaned the port and tried 3 different cables now. 

Is there anyone else having this issue?

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S21

I would recommend taking the phone to a local uBreakiFix location to have them test your charging port. I also recommend using the original charging cable that came with the phone with a 25W charger. You can find your nearest uBreakiFix location here: https://www.ubreakifix.com/samsung



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Patriot1776JG
Supernova
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Galaxy S21
Are using a 25 watt charging, & type C to type C cable ?. Also check your battery settings for charging ?
Mrflynnkw73
Cosmic Ray
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Galaxy S21
My settings are set right. I don't have a 25w charger yet but I use the charging cable I had with my S9 Plus. I haven't had an issue until this weekend. I'm looking for a good deal on the trio wireless charger from Samsung to purchase.
Patriot1776JG
Supernova
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Galaxy S21
OK, might want to try Amazon, I found two 25 watt charger blocks, and a cable for under $25
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CalderCay
Honored Contributor
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Galaxy S21
Ensure you're placing the phone on the wireless charger correctly ... I see this using ours - when you lay phone on it, watch for red light to come on
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Mrflynnkw73
Cosmic Ray
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Galaxy S21
I have noticed when the charger is in the flat position it doesn't charge as well as standing position. It happened when I plugged the charger into the phone as well though.
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S21

I would recommend taking the phone to a local uBreakiFix location to have them test your charging port. I also recommend using the original charging cable that came with the phone with a 25W charger. You can find your nearest uBreakiFix location here: https://www.ubreakifix.com/samsung



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Mrflynnkw73
Cosmic Ray
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Galaxy S21
25watt charger helped
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