Original topic:

Battery Overheating

(Topic created: 08-23-2021 02:44 PM)
user6EK03fIWCf
Asteroid
Options
Galaxy S21
Is it normal for my phone's battery to over heat where I can feel it through my case? 
5 Replies
Yuptwice
Constellation
Options
Galaxy S21
I'm guessing no
0 Likes
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

Hello there!

 

Thanks for reaching out.

 

Do you experience overheating symptoms while your device is in safe mode?

 

This step will temporarily disable all your third-party apps, but none of your personal data will be deleted. Your customization settings (Wallpaper, Themes, et cetera) will be reset to default once you exit this mode.

 

Please follow the steps below:


1. Turn the device off.
2. Press and hold the Power key past the model name screen.
3. When "SAMSUNG" appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. Safe mode will display in the bottom left corner of the screen.
7. Release the Volume down key when you see Safe Mode.
8. To exit Safe Mode, restart your device.

 

Let us know how your device responds after performing this step!

0 Likes
userLa689IBUWC
Constellation
Options
Galaxy S21
Same thing with my phone, really annoying
Samsungdisappoints
Astronaut
Options
Galaxy S21
Absolutely NOT! An overheating battery while using your phone device is NOT normal.
0 Likes
user6EK03fIWCf
Asteroid
Options
Galaxy S21
I'm up to date on the software, I close my apps... I now have to run a monitor app for the battery which is annoying now.
0 Likes