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Bright green line on the display

(Topic created: 03-29-2021 05:47 AM)
userJ2zcoicmJi
Constellation
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Galaxy S21

I received my new Galaxy S21 5G last week. I activated on Verizon and transferred all my apps and data from the old S8 and the new phone seems to be working fine. Today I see a bright green line on the left side of the display. I've tried reboot, safe mode, and wiping the cache and the green line remains. Does anybody know what the green line means? Or how to get rid of it?

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Anonymous
Not applicable
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Galaxy S21
That seems like a display issue. You could take it to your carrier if you brought it there or you could send it into Samsung or bring it into a uBreakiFix

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5 Replies
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Anonymous
Not applicable
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Galaxy S21
That seems like a display issue. You could take it to your carrier if you brought it there or you could send it into Samsung or bring it into a uBreakiFix
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userVu47GyveZK
Astronaut
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Galaxy S21
It's the display/coding when transferred. Easy fix with the right tools.
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Galaxy S21
Yes
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userVu47GyveZK
Astronaut
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Galaxy S21
It happened when u transferred ur data to this new phone from the 8 most likely cuz of the coding it switched over
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bill-e
Samsung Care Ambassador
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Galaxy S21

I would perform a Factory Reset and see if the issue persists,  If it does it probably needs repair.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
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