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Original topic:

Buggy video and audio when on Chrome, Tik Tok or Messenger

(Topic created: 04-10-2021 07:46 PM)
Anonymous
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Galaxy S21

I've been noting that I'm on messenger call and we would watch videos and over time the videos would get slower and slower until it's buggy and it stops and pauses same thing if I'm watching on Chrome or tik tok and everytime I reset my phone it temporarily fixes this, and it just happens all over again a few hours later, same thing with audio but it's only from those applications. 

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SamsungRei
Community Manager
Community Manager
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Galaxy S21

You can try these steps to get those apps working. https://www.samsung.com/us/support/troubleshooting/TSG01001496 If you are still experiencing issues, I recommend reaching out to the app developers for additional assistance. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S21

You can try these steps to get those apps working. https://www.samsung.com/us/support/troubleshooting/TSG01001496 If you are still experiencing issues, I recommend reaching out to the app developers for additional assistance. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.